---
title: Prime Years help centre
description: Prime Years help centre
---

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- [Who we are](https://portal.primeyears.com.au/help/who-we-are-and-why-youll-see-three-names)
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- [Who we are](https://portal.primeyears.com.au/help/who-we-are-and-why-youll-see-three-names)
- [Send us documents](https://form.jotform.com/243156689196067)
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- [Contact us](https://portal.primeyears.com.au/help/how-to-reach-us)

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### [Getting started Your initial meeting and the Family Money Review, what happens after you pay, onboarding, sending us documents and how to reach us.](https://portal.primeyears.com.au/help/getting-started?hsLang=en-au)

### [Working with us Who we are, how we work, the team behind you, the three tracks, how we keep you updated, family and attorneys, and your privacy.](https://portal.primeyears.com.au/help/working-with-us?hsLang=en-au)

### [Meetings, signing and authorities Joining meetings, certifying ID, signing by DocuSign, authorities and powers of attorney.](https://portal.primeyears.com.au/help/meetings-signing-and-authorities?hsLang=en-au)

### [Financial planning How we build your strategy and advice, look after your investments, and work with your accountant and solicitor.](https://portal.primeyears.com.au/help/financial-planning?hsLang=en-au)

### [Centrelink How we look after Centrelink for you: your nominee, claims, changes, letters and Centrelink care.](https://portal.primeyears.com.au/help/centrelink?hsLang=en-au)

### [Aged care, villages and the family home Choosing a home, the assessment, paying the RAD, village contracts, selling the family home, and when someone passes away.](https://portal.primeyears.com.au/help/aged-care-villages-and-the-family-home?hsLang=en-au)

### [Payments and your engagement How our fees are paid, and what happens when your 12 months end.](https://portal.primeyears.com.au/help/payments-and-your-engagement?hsLang=en-au)

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