---
title: "Centrelink care: when we stay on as your nominee"
description: "One of the four ways forward when a Concierge ends: we stay on as your nominee and keep Centrelink up to date."
---

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# Centrelink care: when we stay on as your nominee

## One of the four ways forward when a Concierge ends: we stay on as your nominee and keep Centrelink up to date.

Centrelink care is one of the four ways forward when your Concierge ends. We stay on as your Centrelink nominee and keep looking after Centrelink, with a check every three months. It's offered at your month 11 review, where it fits.

### Who it suits

Concierge households whose advice is in place, where Centrelink is the only thing left to look after: often an aged care or village family whose money sits in a product such as an annuity. On ongoing service or Foundations, Centrelink is already part of your service.

### What it includes

- **We stay on as your nominee,** so Centrelink keeps dealing with us.
- **A check every three months:** we ask what's changed, compare it with what Centrelink holds, and lodge any update.
- **Claims, updates and replies** to Centrelink's letters, lodged and followed up. You don't sign them, and we tell you what we lodged.
- **For aged care,** Centrelink's updated assessment sent to the home when it changes.
- **Someone to ask** about Centrelink, including enquiries with the home or village.
- **If someone dies,** we tell Centrelink, close off payments and deal with the final letters.

New advice and looking after investments aren't part of it.

### How it starts

1. In month 11, our client coordinator books your review with your adviser.
2. If Centrelink care fits, your adviser explains it and the fee, set out in writing before anything is agreed.
3. Tell us by text or email that you'd like it.
4. We send a link to set up the subscription by card, and stay on as your nominee when your Concierge ends.

When Centrelink care ends, we hand the nominee role back to you, or to someone you choose. For the other ways forward, see [When your 12 months end](https://portal.primeyears.com.au/help/when-your-12-months-end?hsLang=en-au).

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