Aged care and village moves: how it works
Facilitation: your family chooses the home or village, and we look after the money side and the paperwork of the move.
When you or a parent move into aged care or a retirement village, there's a lot to get right at once. We look after the money side and the paperwork, and we deal with the home or village for you. We call this track facilitation. Your family chooses the home or village; we never choose it for you.
What it covers
Moves into aged care or a retirement village, step by step, in the order your situation needs. Your adviser explains the rules that apply to you.
What we do
- Documents: the agreement or contract and fees, from the home or village.
- Contract check: before you sign, with a lawyer introduced where needed.
- Assessment: for aged care, Centrelink's income and assets assessment, sent to the home with a copy to you.
- Payment: the details in writing, for you to approve.
- Invoice check: the first invoice or fee notice, against what was agreed.
What we need from you
The home or village and the likely date, as soon as you know. Your signature on the agreement or contract once we've checked it. The first invoice, forwarded.
How long it takes
The move sets the timing. Most of the work happens in Set Up, about the first 90 days. If a step is going to take longer, we tell you before it does.
How we keep you posted
By email at each step, with your one-page "Your year with us" guide. One number and one inbox for the whole family.
Ongoing service and the Concierge
The steps are the same. Most moves are on the Concierge, 12 months from the day you pay, with a second review once the family home sells. On ongoing service, tell us early if care or a village comes up.
What happens next
See Choosing an aged care home: what we do and don't do, Moving into a retirement village: what we check and Moving a parent into aged care: a checklist for families.
Questions? Text us on 0489 274 766 or email admin@primeyears.com.au.